Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6367 Someone from QLD thinks vodafone is Poor coverage and service at 28 Dec 2010 10:30:55 AM
I live in an area that shows on the map that it's in good coverage. I constantly get calls dropping out or no service at all. As a member of a couple of emergency service organisations I need good coverage to be called up for service. I've logged a number of complaints and was told to wait until after the upgrade in my area as it should improve then. Nope, it didn't improve. I also don't get any service at all at my friends place (up on top of the hill nearby) and it too is in a good coverage area according to their map.
When I try to make contact with Voda about it, I usually end up with a person who has limited, if any, english and become more frustrated from talking to them. When I go to the store they direct me to the call centre and are unable to help.
Yesterday I wanted to go and upgrade my phone, before leaving I looked up the opening hours of the store (9am). After waiting for over 20mins past the opening time, I knocked on the glass and got the attention of a lady inside who stated they didn't open until 10am as it was a public holiday. This was not noted on the internet and there was no sign outside the store to indicate this. I left very angry as I didn't have time to wait. I live 20mins outside of town and only went in to see them.
I called customer care when I got home to try and find out about the eligibility for upgrading my phone and after an hour of waiting for someone to answer, I hung up in disgust.
I really like the caps and the infinity offers but I just wish the service and coverage would improve.
When I try to make contact with Voda about it, I usually end up with a person who has limited, if any, english and become more frustrated from talking to them. When I go to the store they direct me to the call centre and are unable to help.
Yesterday I wanted to go and upgrade my phone, before leaving I looked up the opening hours of the store (9am). After waiting for over 20mins past the opening time, I knocked on the glass and got the attention of a lady inside who stated they didn't open until 10am as it was a public holiday. This was not noted on the internet and there was no sign outside the store to indicate this. I left very angry as I didn't have time to wait. I live 20mins outside of town and only went in to see them.
I called customer care when I got home to try and find out about the eligibility for upgrading my phone and after an hour of waiting for someone to answer, I hung up in disgust.
I really like the caps and the infinity offers but I just wish the service and coverage would improve.
28 Dec 2010 12:54:20 PM: There are 10,000 homes in the area I am covered by. ! 1/2 years ago I moved and the area is only 3 klms away..the coverage here is worse....for over 2 years I have been fighting Vodaphone over this and suggested a booster tower...Vodaphone refuse to look into it....Vodaphone come up up with all the excusaes they can NOT to improve the service....time is coming for a showdown....