Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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737 Someone from VIC thinks vodafone is P!ss Poor at 18 Dec 2010 07:13:42 AM
Signed up with Vodafone 9 months ago. Their website did (and still does) show full 3G coverage in our area, even double checked this with sales staff. Never had more than half signal strength and only access data via my own wireless connection at home.
Complained last week and was told coverage issues were a temporary issue (what for nine months!!??). Escalated through to their network faults department who did confirm that my suburb does suffer from poor network coverage (thought I already told them that!!). Upshot is that they're waiving the CAP fees for the next two months to see if the coverage improves. If not they've agreed to cancel the contract without any fees. I asked about compensation for the previous nine months an not receiving the level of service I'd signed up for, "Sorry there's nothing we can do about that".
Oh, and why is the 'we'll phone you back' option when calling the customer service department, only available randomly?
Finally, this is a classic, I waited on-hold for around 40 minutes (call-back facility must have been on lunch) only to be told that I'd have to call back in at least 4 hours because all their systems were down - priceless!!!
VODAFONE - Wake up or leave it to someone who knows how to treat people.
Complained last week and was told coverage issues were a temporary issue (what for nine months!!??). Escalated through to their network faults department who did confirm that my suburb does suffer from poor network coverage (thought I already told them that!!). Upshot is that they're waiving the CAP fees for the next two months to see if the coverage improves. If not they've agreed to cancel the contract without any fees. I asked about compensation for the previous nine months an not receiving the level of service I'd signed up for, "Sorry there's nothing we can do about that".
Oh, and why is the 'we'll phone you back' option when calling the customer service department, only available randomly?
Finally, this is a classic, I waited on-hold for around 40 minutes (call-back facility must have been on lunch) only to be told that I'd have to call back in at least 4 hours because all their systems were down - priceless!!!
VODAFONE - Wake up or leave it to someone who knows how to treat people.