26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7373 Someone from QLD thinks vodafone is Phone Upgrade at 28 Dec 2010 06:21:00 PM
Husband and i have been a reliable customers of Vodafone for over 10 years, On 4th Dec, We decided to upgrade our phones, went to the Vodafone store and signed up on another 2year contract,since that day i have had 3 replacements of the same phone and my husband has had 2. We had enough, After being on hold for 40+ minutes many many times, (one time over 2 hours) told customer services that we want to change handsets completely they said go back to the store, and when i get to the store they say they cant authorise that and we have to take the phones home and get the customer service centre to send out new (different) handsets, customer services said because we got them in the store we have to get them to change the handsets , am getting the major run around,... have 2 phones and cant use them, but are still getting charged for contract, said cancel the contract, keep the phones and was told i would have to pay out the contract.
The customer service centres and the stores are pathetic... left hand has no idea what right hand is doing, VERY VERY POOR FOR INTERNATIONAL COMPANY...