Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
7633 Someone from NSW thinks vodafone is permenantly on hold at 28 Dec 2010 07:51:48 PM
The week before Christmas my mobile was stolen while I was in Manila. It took 3 hours and multiple calls before I could finally get through to customer care & report the theft. 3 hours is long time no matter where you are but a particularly expensive one when you're overseas (and the thief is making the most of it!).
After almost 13 years and countless issues I had had enough. I called them when I got home to lodge a complaint & cancel my contract, only to be told my call could not be taken. I had to call again and again to finally get through to leave my phone number for them to call me back. After an hour and a half they finally returned my call. I stood my ground, telling them I wanted to cancel my contract immediately. I refused to pay any penalties even though I still had 7 months left under contract. After 13 years the least they could do was give me my freedom.
I have to admit that up until 2 years ago I was happy enough with the service to overlook the reception issues. I'm now with iPrimus and can't tell you how good it is to talk to someone in Australia whenever I need service. I'll never use Vodafone again!
After almost 13 years and countless issues I had had enough. I called them when I got home to lodge a complaint & cancel my contract, only to be told my call could not be taken. I had to call again and again to finally get through to leave my phone number for them to call me back. After an hour and a half they finally returned my call. I stood my ground, telling them I wanted to cancel my contract immediately. I refused to pay any penalties even though I still had 7 months left under contract. After 13 years the least they could do was give me my freedom.
I have to admit that up until 2 years ago I was happy enough with the service to overlook the reception issues. I'm now with iPrimus and can't tell you how good it is to talk to someone in Australia whenever I need service. I'll never use Vodafone again!