26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7981 Someone from NSW thinks vodafone is OK at 29 Dec 2010 06:31:45 AM
My experience with Vodaphone is good. No carrier has full coverage, its all down to geography (and man-made structures). The frequencies used for mobile phone communication are high and only good for line-of-sight or near line-of-sight contact. Lower frequencies cannot be used with small devices, the antenna would be too big. If you move as you call (that is what you want to do) you may move to a dead spot (shielded by geography or buildings) and your call will drop out.
Batteries going flat is not a vodaphone fault, they do not make the phones or batteries. I have a vodaphone pre-paid service and a vodaphone pocket wifi modem, they work well.
There are only three mobile phone carriers in Australia, Vodaphone, Optus and Telstra, choose one with the coverage you need - if you can.
29 Dec 2010 06:35:09 AM: Thanks for the advice. I choose not to be with Vodafone because it has the worst coverage of all.
29 Dec 2010 08:41:06 AM: Why would you want to " move as you call" ?
No service should be as piss poor as this where you have to move a couple of feet to get a reception!!!
You're joking aren't you???
29 Dec 2010 10:41:50 AM: Telstra use a slow frequency, hence awesome reception where ever I am.! I'm so happy with telstra..!
29 Dec 2010 02:26:41 PM: Batteries go flat because the phone constantly keeps looking for a signal, therefore, it's Vodafone's fault. It's Vodafone's fault that they chose a frequency that costs less to set up.