Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8000 Someone from QLD thinks vodafone is theft at 29 Dec 2010 07:01:07 AM
I am not a vodafone customer (thankfully) but found four unauthorised withdrawals by vodafone against my credit card. After 45 minutes with call centre staff in India who continued to try to blame me for giving out my credit card number to strangers, I was transferred me four times to other staff and was told variously: that if i took my bank statement to any vodafone store i would receive an immediate refund; that the next person i was being directed to would make an immediate refund; that (by the next person) it was impossible for anyone to authorise a refund; that the help desk had no contact with vodafone in Australia and had no way of contacting them or getting a message to them; and that vodafone's fraud department would deal with the matter but I could not be given the fraud departments number, because even the staff didn't have it, but i would be copied in on an email to the fraud department.
Vodafone, your help desk staff function only to wear customers down until they give up. Thankfully the Commonwealth Banks' Australian helpdesk had the matter resolved (from my end) in hours.
Vodafone you are a thief, a cheat and liar.
Vodafone, your help desk staff function only to wear customers down until they give up. Thankfully the Commonwealth Banks' Australian helpdesk had the matter resolved (from my end) in hours.
Vodafone you are a thief, a cheat and liar.