Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8004 Someone from NSW thinks vodafone is love it at 29 Dec 2010 07:02:35 AM
To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine
29 Dec 2010 07:06:14 AM: They would transfer you to the call centre in India make you wait for 1 hr if your lucky, Make you wait another 30 mins to talk to a supervisor, wont let you cancell as its your fault and blame you, Leave the ball in your court and make you waste your time contacting the TIO and when you do you Tassie voda will ring you saying bla bla bla when you just want to cancell your contract that is so good VODA they ask me why I want to cancell maybe casue I love the sevice so much FOOLS
29 Dec 2010 07:08:48 AM: Sounds awesome might renew my contract
29 Dec 2010 07:12:40 AM: Hey Vodaphne ring up iinet maybe you can learn from them about customer service can you beleave iinet ring you back within 1 minute and actually solve your promblems WOW amazing and no I dont work for them VODAPHONE maybe you can learn something, I bet the manager of Vodaphone dont care and dont want to here all this as its all about money money money and how much company can save when actually when you look at the picture its our loss not theres they have made profit all they have to do is shut down the net work and open a new one and do it all over again we will never win