Had numerous connection problems in my area. For the wife to be able to send or receive a text, and for her phone to even ring inside the house had to turn off 3G. Used to have wireless internet with them, got rid of it never worked. Had a problem with a handset, sent it away only to be told that it got water inside it. Phone was never dropped or exposed to water. Live in a tropical environment, i.e. high humidity, cause corrosion on an extenal connection. This is apparently classed as water ingress to phone. Warranty voided on the phone. Still have over 12 months to go on contract so had to stick with it as it would cost too much to get out of the contract. Was offered a handset upgrade for a reduced amount. This deal was sent out by the marketing department of Vodafone. I could either go into the store or ring a number to be able to take them up on this offer. Tried to go to the store, they were unable to do the upgrade and was told to ring the number on the offer. Rang them they didn't even know about the offer and said they couldn't do it. After ringing them again a few more times, finally got onto a guy that looked at the list issued from the marketing department which had my number on it so I was able to then get the deal. Did the order then waited 2 weeks for the new phone to arrive. It didn't. Rang them again and the order had apparently failed, they didn't think to notify me of this at all. Rang to sort it out and was told that it was sorted. Waitied another 2 weeks. still no phone. Rang them again to find out that the order had failed again. Finally spoke to someone and had that ordered cancelled and was told to go into the store pick get on from there. After 3 more days waiting for the order to cancel, managed to get a new phone, after almost 5 weeks fo trying to sort it out, really neede a functioning phone. 1 week after having the new phone received a handset in the mail. Rang them yet again and they couldn't work out what had happened let alone understand what the problem was. They send me a reply paid envelope to return the handset. Didn't even receive the envelope and received a bill to get charged the full amount for the extra unwanted handset. Extra handest was sent back to them UNOPENED. So I am about to ring Vodafail yet again to try to get this sorted before they direct debit my bill.

NOT VERY IMPRESSED VODAFONE, LIFT YOUR GAME AND STOP TAKING AUSTRALIAN FOR A RIDE!!!!