Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8071 Someone from QLD thinks vodafone is Terrible Coverage at 29 Dec 2010 08:17:17 AM
I live in a northern beaches suburb of Cairns. My coverage is next to useless. I have to walk around the house to find a signal and then it will drop out. I recently drove right across Australia from Adelaide to Cairns and found that coverage was useless in most places unless you were right in the centre of a major town like Alice Springs, otherwise forget it. I travel with a prepaid Telstra backup phone just in case. I don't even bother now to take my phone with me when I travel in regional areas and I pay a lot for an unlimited iPhone plan. I feel ripped off. I have complained to Vodafone about coverage and they gave me the same spin...we have coverage in 99.53% of Australia. That is an outright lie - they are not accepting the reality that their coverage is next to useless anywhere you go in Australia. When I see Cairns people signing up in Vodafone shops I feel like running in there and warning them "DON'T SIGN UP... ALL YOU GET IS PAIN!"