Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8218 Someone from QLD thinks vodafone is no customer service at 29 Dec 2010 10:00:57 AM
I sent an email to Vodafone and got the below response... I followed the instructions and called the provided 1300 number but it was NOT the disconnections department but the general contact line. The woman who answered the phone was very polite but but had no idea of Who 'Lara' was. She put me on hold to find the right area for me.. when she returned SHE SAID SHE TALKED TO SOMEONE IN THE RIGHT AREA AND EXPLAINED THE SITUATION AND SHE IS PUTTING ME RIGHT THROUGH TO THIS PERSON.... I WAS THEN ON HOLD FOR 20 MINUTES AND GAVE UP.
The handling of my complaint is totally unacceptable!!
My email to Vodafone:
Hi,
I have been very frustrated over the past months with poor service from my Sydney Elizabeth Bay address. However it wasn't too much worse than the Optus service I swapped over from.
I have now moved to 6-8 Oxley Ave in Redcliffe QLD and the service level is way below acceptable. I have a problem with 90% of calls. Either the call won't connect at all or the reception is so poor I can't understand a think or the call drops out half way through. About 40% of the time people try and call me it goes straight to voice mail.
I rely on my Mobile for business and this is not acceptable service by any standard.
I want Vodafone to let me out of the contract and take the phone back at no penalty.
I am very frustrated by now and need to let you know I will pursue this relentlessly in public and legal if necessary.
Please reply within 14 days.
Kind Regards
Pierre
Vodafone's response to me:
Dear
Thank you for your email.
Unfortunately we are unable to assist with disconnections or contract rescinds via this medium.
Please phone our disconnections team to arrange by phoning 1300 650 410. When you are connected to Lara, please quote "cancel my service".
Our disconnections team are available 8:00 am to 8:00 pm Monday to Friday and 9.00 - 5.30 Weekends and public holidays.
I look forward to hearing from you should you require further assistance.
Kind regards,
The handling of my complaint is totally unacceptable!!
My email to Vodafone:
Hi,
I have been very frustrated over the past months with poor service from my Sydney Elizabeth Bay address. However it wasn't too much worse than the Optus service I swapped over from.
I have now moved to 6-8 Oxley Ave in Redcliffe QLD and the service level is way below acceptable. I have a problem with 90% of calls. Either the call won't connect at all or the reception is so poor I can't understand a think or the call drops out half way through. About 40% of the time people try and call me it goes straight to voice mail.
I rely on my Mobile for business and this is not acceptable service by any standard.
I want Vodafone to let me out of the contract and take the phone back at no penalty.
I am very frustrated by now and need to let you know I will pursue this relentlessly in public and legal if necessary.
Please reply within 14 days.
Kind Regards
Pierre
Vodafone's response to me:
Dear
Thank you for your email.
Unfortunately we are unable to assist with disconnections or contract rescinds via this medium.
Please phone our disconnections team to arrange by phoning 1300 650 410. When you are connected to Lara, please quote "cancel my service".
Our disconnections team are available 8:00 am to 8:00 pm Monday to Friday and 9.00 - 5.30 Weekends and public holidays.
I look forward to hearing from you should you require further assistance.
Kind regards,
who is protecting us consumers from these giant telcos who dont give any consideration whatso ever to their obligations?????????????????????