26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8254 Someone from NSW thinks vodafone is Mediocrity is catching with all corporations at 29 Dec 2010 10:44:59 AM
I live in the Sydney area and have been with Vodafone for many years. Since I upgraded 6 months ago to my new smart phone, I've had problems with poor internet service, barely any 3G coverage. I've also had sms problems but fortunately these have been limited. I rang Vodafone on an unrelated matter recently and was placed on hold on 2 occasions for nearly 20 minutes each time with no answer. I hung up both times with no answer. I will say when I was finally able to speak with a real person rather than Lara, the staff were very helpful. Its a shame that the staff are let down by poor service in the management of the company.