Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8360 Someone from ACT thinks vodafone is We Gotta Follow The Rules! at 29 Dec 2010 12:28:12 PM
Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.
Keep a diary of events, establishing the problem.
Figure out exactly what you would like to be done about it, be prepared to compromise!
Contact Vodafone tell them what the problem is and what you would like as a remedy.
If then they can't help you, then contact the TIO, or join the class action.
Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!
And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!
Customer care
1300 650 410
http://www.tio.com.au/contact.htm
http://www.piperalderman.com.au/vf/form.html
Another good tip, is put everything into an email and send it to them, of course as pointed out on this site you may not get an answer in a hurry, but it is still a log of information outlaying your problems, send a copy to yourself so you have a record, it will all add levity to your cause!
Keep a diary of events, establishing the problem.
Figure out exactly what you would like to be done about it, be prepared to compromise!
Contact Vodafone tell them what the problem is and what you would like as a remedy.
If then they can't help you, then contact the TIO, or join the class action.
Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!
And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!
Customer care
1300 650 410
http://www.tio.com.au/contact.htm
http://www.piperalderman.com.au/vf/form.html
Another good tip, is put everything into an email and send it to them, of course as pointed out on this site you may not get an answer in a hurry, but it is still a log of information outlaying your problems, send a copy to yourself so you have a record, it will all add levity to your cause!
http://www.piperalderman.com.au
or you can get straight to the form with
http://www.piperalderman.com.au/vf/form.html