Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8440 Someone from QLD thinks vodafone is fail at 29 Dec 2010 01:33:28 PM
I have had an ongoing saga with reception both with my phone and internet. Vodafone have credited me the last 6 months of contract however will not let me out of contract nor let me take my number until end of contract (9/3/11). I was told to 'buy a prepaid phone'. It is affecting my work as i cannot get reception in the hospital I work in a large city. The internet is even worse, my reception is shocking and was assured it would be great as they were apparently merging with 3, 18 months ago, I have recently been informed this isn't for another 18 months! Vodafone staff will not help with the internet at all, most of the time we have no access which is why I am writing this at work. I am counting down the days until march 9 so I can change provider, this has been the longest and most agonising 2 years.
29 Dec 2010 01:43:15 PM: I changed providers (due to poor coverage and dropouts )with 5 months left to go on my Vodafone contract, in store they told me my payout figure was $330.....a bill arrived on Xmas eve from VF for $550, Merry Christmas from Vodafone!