My partner and me have been with the sevice for nearly 4 years have complained numerous times regarding the service in our area been told next month, then will be updated again the following oh no will be another 2 months and it is always another excuse. My partners phone got lost and we rang the police and vodaphone as phone insured and they took all the details and said would be about 4 weeks before received phone in mail. We went on holidays still nothing over 5 weeks later rang again and was told need info sent to them now to say own phone and also $250 added onto account as to do with insurance that is so wrong that's why we pay insurance on the phone and were never told about this charge. We couldn't find papers at home of when we got the phone so went to our local vodaphone where got the phone which was a Iphone 3 and they had upgraded computer systems and moved to new premises in same place and no record of even getting the phone told to go to another store 20 mins away and they will be able to help and give us a copy of our record. Seems very fumny. Went to that store still no record of phone being purchased or anything this was ridiculous. My partner contacted vodaphone again after another week of trying to get info and they said ok we will send out phone.
How is it that even they have no information of the phone or details yet we pay an account ever month and still have till August 2011 till contract finishes. Phone arrived finally and had to activate sim and the shop couldnt even do that and they were rude in regard to activating. We rang customer service and that took over an hour to finally get it activated as had to wait for someone to answer the phone.
We also have wireless internet and have no service most days as with our mobiles not getting messages or even phone calls and people ask why don't you answer sorry never received message or phone call, sometimes come days later. very disappointed and i am waiting to finish contract and change to another provider.