Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8797 Someone from SA thinks vodafone is on an unparalleled level of fail at 29 Dec 2010 10:17:13 PM
Getting a contract with Vodafone was the biggest mistake of my life. While they are certainly the best value for money on contracts, a phone contract is no good when you can't get coverage anywhere! If I want coverage, I have to walk down to the end of the street and stand with my phone in the air waiting for a message to send. I've spoken to Vodafone about this, and they say that the reception in my area is fine, so it must be the building I live in. Yet my dad gets perfectly fine reception on 3, who are now the same company as Vodafone anyway?!
THIS IS ILLOGICAL.
THIS IS ILLOGICAL.
29 Dec 2010 10:20:23 PM: Actually 3 are still using the NextG network for most of their towers, they haven't been crossed over completely to the Vodafone towers yet, but it will happen shortly.
29 Dec 2010 10:30:11 PM: Well it had better hurry up and happen, because this is just ridiculous!
29 Dec 2010 10:48:52 PM: I am not sure why you would want it to happen, as that means your dad will have the same poor coverage as you?
30 Dec 2010 02:39:57 AM: NOOOOOOOOOOOOO! Why the hell would 3 Hutchison switch to Vodafone's towers?!
30 Dec 2010 12:59:43 PM: I was under the beleif that telstra bought 40% of threes towers a fe wyears ago, wondering if three will retain the 60% they still own??
30 Dec 2010 03:59:40 PM: Telstra leased the towers to "3" they didn't buy them. Now that Vodafone have bought 3 the contract is basically void. 3 customer have been told by three/voda customer service that they are using Voda towers and not Telstra.
30 Dec 2010 04:03:05 PM: Telstra leased the towers to "3" they didn't buy them. Now that Vodafone have bought 3 the contract is basically void. 3 customer have been told by three/voda customer service that they are using Voda towers and not Telstra.