Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8806 Someone from ACT thinks vodafone is 3/10 rating for honestty at 29 Dec 2010 10:38:18 PM
After signing our Business Contact and delivery of our 2 new iPhone 4...32gb mobile. We were promised, the porting of 1 of our numbers on the 23rd December.
Then after checking, on the 24th December, to see whether they were, going to successfully port the number.....on the 25th December.
The Business customer service representative , informed me that the porting team, do not work on Xmas day.
The first possible date, That i was promised ,that they could port the number was on the Tuesday the 28December.
After waiting, all day on the Tuesday, we decided to ring the customer service, on the Wednesday.
To be informed by the porting team, that the phone number, should of been ported, on the 23rd December on the sign up of the Business arrangement ,The porting team, Said that they would not be able, to port this number , because it was not ported on the activation, of the contract
It was only after, I said that I would cancel the contract, and send the 2 phones back to them.
They then, suggested, that they needed to talk to the supervisor, and put me on hold. When he came back he said yes I will do the port, it will take about 3 hours. 6th later the phone number has still not been ported. Every day losing several phone calls a day. I don't know how long we will have to wait for my number to be ported. May be I may have to send the phones back & cancel the contract
Then after checking, on the 24th December, to see whether they were, going to successfully port the number.....on the 25th December.
The Business customer service representative , informed me that the porting team, do not work on Xmas day.
The first possible date, That i was promised ,that they could port the number was on the Tuesday the 28December.
After waiting, all day on the Tuesday, we decided to ring the customer service, on the Wednesday.
To be informed by the porting team, that the phone number, should of been ported, on the 23rd December on the sign up of the Business arrangement ,The porting team, Said that they would not be able, to port this number , because it was not ported on the activation, of the contract
It was only after, I said that I would cancel the contract, and send the 2 phones back to them.
They then, suggested, that they needed to talk to the supervisor, and put me on hold. When he came back he said yes I will do the port, it will take about 3 hours. 6th later the phone number has still not been ported. Every day losing several phone calls a day. I don't know how long we will have to wait for my number to be ported. May be I may have to send the phones back & cancel the contract
My efforts to get any sense from VODAPHONE have just been a waste of time.
Their latest of many no reply emails states they will probably be unable to respond any earlier than 4 January. SO MUCH FOR CUSTOMER SUPPORT!!!!