Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8939 Someone from Somewhere else thinks vodafone is Very failed at 30 Dec 2010 09:07:26 AM
I set up my vodafone mobile for global raoming in early Dec as i was heading to New York for Christmas and New Year. On arrival in New York i attempted to contact the owner of the appartment to inform her i had arrived....not able to make this call was the text i received....i then attempted to call the driver again same message was sent. My baggaege had been misplaced and i was stuck at JFK airport with no means of making ANY CALLS. I have since attempted to contact vodafone unable to call them from my moblie i called from a pay phone in NYC only to wait over an hour and spend more than $50 in call costs......I had family attempt to call vodafone back in Ausralia and they to waited so long their mobiles went flat.....what a terrible start to what was meant to be a holiday of a lifetime....Vodafone will no longer be my mobile or internet provider when i return to Australia....after 8 years i am very disappointed....