Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8976 Someone from NSW thinks vodafone is at 30 Dec 2010 09:43:24 AM
The Network Coverage.
I stay in the Homebush area of Sydney and have been staying here since past 3 yrs. I do use the 3 / vodafone mobile phone service but have been having problems of the network coverage since a long time. I have had dropped calls, no network coverage and also been charged for download even though I do not use it at all. I did complain to the customer service but no positive reply from them. They did tell me that they have checked the connection tower and alls fine at their end so asked me to change the place where I stay, which was like come on. I can't change my house for the sake of a network error. After a long arguement with the customer service the only thing they do is give me a one off $10 credit for goodwill on my next invoice.
Its not only that but all my friends when they come to visit me have the same kind of network problem, dropped calls and no service most of the time.
After this I decide to cancel my contract but they want me to pay the whole 24 month contract plant of $49 for each month at once and they will cancel my contract. I was not able to pay off the whole plan at one go, so I decided to keep to hang on with it.
But am really disappointed with the service vodafone provides.
I stay in the Homebush area of Sydney and have been staying here since past 3 yrs. I do use the 3 / vodafone mobile phone service but have been having problems of the network coverage since a long time. I have had dropped calls, no network coverage and also been charged for download even though I do not use it at all. I did complain to the customer service but no positive reply from them. They did tell me that they have checked the connection tower and alls fine at their end so asked me to change the place where I stay, which was like come on. I can't change my house for the sake of a network error. After a long arguement with the customer service the only thing they do is give me a one off $10 credit for goodwill on my next invoice.
Its not only that but all my friends when they come to visit me have the same kind of network problem, dropped calls and no service most of the time.
After this I decide to cancel my contract but they want me to pay the whole 24 month contract plant of $49 for each month at once and they will cancel my contract. I was not able to pay off the whole plan at one go, so I decided to keep to hang on with it.
But am really disappointed with the service vodafone provides.