Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8988 Someone from NSW thinks vodafone is 100% fail at 30 Dec 2010 10:08:18 AM
I have only recently become a vodafone customer (approx 5 months) and at first was happy with service. For at least the past month or two have had constant call drop-outs and non-existent coverage. I can go for at least half a day without being able to make or recieve phone calls, nearly every day. The first experience of this resulted in my boyfriend driving 30 mins to my house at 1am because of worry of what had happened to me when my phone cut out and he could not get back in touch with me to find out what had happened. Was a bit of an overreaction but is the sort of thing that can happen when your phone just cuts out suddenly due to service. Was very scary to wake up to someone buzzing apartment in the middle of the night.
The sad thing about their service though, is that when I signed up for my contract, the rep in store told me that soon 3 and Voda would be merging, and if coverage changed I would be allowed out of my contract. I can't believe that a rep from the company would be telling me on the day that I am signing a contract for their company 'don't worry, you'll be able to get out of it'!!
Calling 1555 is one of the most frustrating calls to make, and makes dealing with Vodafone extremely unpleasant. Whilst this website has said that you can have the option of vodafone calling you back, I have never been offered this option when calling, so am unsure as to how that works.
Am currently looking into other providers and will be changing as soon as I have found a suitable plan.
The sad thing about their service though, is that when I signed up for my contract, the rep in store told me that soon 3 and Voda would be merging, and if coverage changed I would be allowed out of my contract. I can't believe that a rep from the company would be telling me on the day that I am signing a contract for their company 'don't worry, you'll be able to get out of it'!!
Calling 1555 is one of the most frustrating calls to make, and makes dealing with Vodafone extremely unpleasant. Whilst this website has said that you can have the option of vodafone calling you back, I have never been offered this option when calling, so am unsure as to how that works.
Am currently looking into other providers and will be changing as soon as I have found a suitable plan.