I had signed a vodafone contract at a retail store, at the point of sales the sales clerk did a search in my area and said it had coverage and the sale could go ahead. This phone contract was signed in mid 2009. After recieving the phone and taking it home all that appeared on my phone was either "no service" or "searching". i had called vodafone on numerous occasions and i was always transfered to india to speak with a customer service representative. When i had requested to speak to a australian they refused and said all i could speak with is the customer care team in india. the matter was left unresolved in 2010 i had called again and repeatedly asked for a australian based in australia i did speak to the suprivisor, they had promised on 2 occassions to send out a representative from vodafone to test my area for service as i had numerous complaints to the company. i was paying for a service i only recieved in the cbd or neighbouring suburbs. my area had been declared a black spot by most phone providers other then telstra so i knew my area had poor coverage but vodafone continuely kept saying my area was fine. it wasnt until mid 2010 i had enough and threatened to leave the company and they still did not conduct tests on my suburb for reception that they offered a $24 discount on my bill. I refuse to pay my bills as they have promised since august of 2009 they will fix the problem and they havent no one has been in contact with me like they promised to let me know of any updates i have 5 members in my family who are vodafone who live under the same roof who experience the same problem. i want the contract resindered with no cost to me because vodafone has not fulfilled their part of the contract.