Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9030 Someone from NSW thinks vodafone is Very poor at 30 Dec 2010 11:13:52 AM
I am unable to get useful service from a vodafone USB data modem. I used to be able to use it but now I am seeing speeds of up to 1,200 bits per second (yes bits per second) on data transfer. It is useless! However, vodafone are still happy to charge me the full rate for the data I can't send or receive.
At least I don't have to worry about their punitive charges for exceeding a cap. I just can't get enough data through in a month for that to matter.
Vodafone are engaging in deceptive conduct. They offer a device that cannot achieve anything like what they claim and offer coverage maps that do not depict reality. They might depict a salesman's dreams but certainly not what I experience.
At least I don't have to worry about their punitive charges for exceeding a cap. I just can't get enough data through in a month for that to matter.
Vodafone are engaging in deceptive conduct. They offer a device that cannot achieve anything like what they claim and offer coverage maps that do not depict reality. They might depict a salesman's dreams but certainly not what I experience.
30 Dec 2010 12:24:05 PM: Just email them if you can get reception and they credit your account. It helps alittle.