Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9033 Someone from NSW thinks vodafone is Frustrated with inconsistancy at 30 Dec 2010 11:22:10 AM
I have been with Vodafone for 15 years. I live and work in Collaroy NSW and have major issues with reception. I find it hard to even phone them to complain as it drops out before I can speak with someone. The last time I did get through it took 1 hour and 15 minutes to speak with someone. They assured me that they will look into it and called me back 3 days in a row to give me updates....but still I have the same crappy service. I also make a call it say's I have five bars of signal but the call fails. Or I sometimes am lucky to get through and then it just drops out. I am so frustrated along with many others I work with who also use Vodafone. I am at a loss as to what to do. I pay my bills by direct debit I have been loyal to the company and I have had massive spikes in the bills without changing my calling habits. I used to think they were a great company and now along with anyone that I try and call think that they are useless.