Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9042 Someone from NSW thinks vodafone is Major fail. at 30 Dec 2010 11:52:47 AM
Ive been with vodafone for about 6 months, always had pretty shit reception but never really thought anything of it, i guess cause i assumed i wouldnt be able to get out of the stupid contract either way.
then my phone gets stolen, of course i have insurance because i had an iphone, then i call vodafone to block my sim, wait on hold for 2 hours, they then tell em they will call me back, wait another 2 hours. then they tell me i have to go into the shop to get a new simcard, so i do, and the system is down so i cant even activate it. then i want to activate over the phone that night, another 2 hour wait for a call. then they tell me i have to call the insurance place the next day, they tell me i need to call the police. then they tell me i need to call the shop and get a proof of purchase, call the shop and they say yeah yeah 2 minutes n ill send it.. 2 days later and they never sent it. so now i have to call the shop again who arent answering their phones now. absolute bullshit!!!!!!!!!!!!
then my phone gets stolen, of course i have insurance because i had an iphone, then i call vodafone to block my sim, wait on hold for 2 hours, they then tell em they will call me back, wait another 2 hours. then they tell me i have to go into the shop to get a new simcard, so i do, and the system is down so i cant even activate it. then i want to activate over the phone that night, another 2 hour wait for a call. then they tell me i have to call the insurance place the next day, they tell me i need to call the police. then they tell me i need to call the shop and get a proof of purchase, call the shop and they say yeah yeah 2 minutes n ill send it.. 2 days later and they never sent it. so now i have to call the shop again who arent answering their phones now. absolute bullshit!!!!!!!!!!!!