Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9072 Someone from NSW thinks vodafone is nightmare at 30 Dec 2010 12:38:16 PM
My husband and I both have Vodafone prepaid phones- I've had the same number for about 13 years and his about 7 years. My phone service has been up and down over the years but nothing too bad lately. My issue is with the Vodafone wireless prepaid internet. I paid the $100 for the USB stick and then purchased the credit for a months internet use (on three separate occasions. The internet was SO slow that it took at least 5 minutes to load ONE page most of the time so I hardly got any use out of it. Despite not downloading anything, my "usage" showed that I had downloaded heaps of data from both 3G and GPRS which was definitely NOT the case. I can't understand why the reception was so bad when both our mobile phones work fine in this same area but the computer would only ever pick up a very weak signal at best. I needed this internet access for university work and can't afford a plan (besides, I wouldn't trust them enough to sign a long contract- lucky I didn't). I think my lecturer stopped beleiving the same excuse about my abysmal internet reception after a while. My main issue really, like many others is the call centre. When I call I am asked the same identifying questions by each person I speak to, many of them are SO RUDE- I can't beleive they are in customer service. They talk to me as though I have never touched a computer or phone in my life- so condescending and they obviously know next to nothing- usually the old "turn it off and on" advice- as if I wouldn't have tried that before calling these geniuses. Reminds me of the show 'The IT Crowd'. The wait is astronomical- often 2-3 hours but worse is when I've been passed around to so many different people, given my details 5 different times and explained a fairly simple problem and I get cut off (or hung up on when they don't know how to respond). I think they need at least one or two people in these call centres with some actual IT/mobile phone/vodafone knowledge who the 'phone jockeys' can refer to for advice to solve what is often a simple problem without just reading from a troubleshooting manual like we could at home.