Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9084 Someone from VIC thinks vodafone is Extreme fail at 30 Dec 2010 01:09:00 PM
I have been with Vodafone for 4 years. Prepaid only, but I spend about $50 - $100 a month on credit.
This problem started in September, when all of a sudden I had NO signal for a week. In order to make a phone call, or receive any SMS or Voicemails, I had to drive about 10km to a spot where I had 1 bar of signal, and even then, without moving the phone call would drop out.
Before this, I had a fairly good signal, only occasional problems. Well after trying to call Vodafone for 3 days, where they would have me on hold for half an hour and then hang up on me, I finally got through to an overseas call centre. I gave them all my details, told them my story, they said they would investigate the matter and call me back.
They have called me a few times since then to tell me that they are still investigating the matter. Now, THREE months later, I get another call from them saying that they had to upgrade something on one of their towers, and that is what was causing the problem. They asked me if I had an improved signal, I said no, half the time I have no signal, and the other half I have one or two bars of signal but the phone calls drop out, break up, and I receive SMS and voicemail sometimes hours after they were sent.
Vodafone then told me that they will give me another call in a few days to update me on their "investigation". Let me guess, they will just say exactly the same thing?
I am a casual shiftworker - on-call - and I cannot count the amount of shifts I have lost because my employer could not get in contact with me.
My fiance is also with Vodafone. He has been with them for a very long time. He unfortunately locked himself into a new contract just before these problems started. Now he is stuck with almost non-existant reception, and a poor internet connection, when he can actually connect.
I've had enough. I rely on my phone for many things, and it has been an extremely stressful time for me, ever since this started. I'm sick of Vodafone's excuses.
This problem started in September, when all of a sudden I had NO signal for a week. In order to make a phone call, or receive any SMS or Voicemails, I had to drive about 10km to a spot where I had 1 bar of signal, and even then, without moving the phone call would drop out.
Before this, I had a fairly good signal, only occasional problems. Well after trying to call Vodafone for 3 days, where they would have me on hold for half an hour and then hang up on me, I finally got through to an overseas call centre. I gave them all my details, told them my story, they said they would investigate the matter and call me back.
They have called me a few times since then to tell me that they are still investigating the matter. Now, THREE months later, I get another call from them saying that they had to upgrade something on one of their towers, and that is what was causing the problem. They asked me if I had an improved signal, I said no, half the time I have no signal, and the other half I have one or two bars of signal but the phone calls drop out, break up, and I receive SMS and voicemail sometimes hours after they were sent.
Vodafone then told me that they will give me another call in a few days to update me on their "investigation". Let me guess, they will just say exactly the same thing?
I am a casual shiftworker - on-call - and I cannot count the amount of shifts I have lost because my employer could not get in contact with me.
My fiance is also with Vodafone. He has been with them for a very long time. He unfortunately locked himself into a new contract just before these problems started. Now he is stuck with almost non-existant reception, and a poor internet connection, when he can actually connect.
I've had enough. I rely on my phone for many things, and it has been an extremely stressful time for me, ever since this started. I'm sick of Vodafone's excuses.