26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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9521 Someone from NSW thinks their gain is Nothing lost, nothing gained at 31 Dec 2010 11:36:56 AM
Been with Voda for about 10 years, hardly any issues with my Nokia on a pre paid plan. Makes me wonder am I just one of the "lucky" few or are other users just hopeless when it comes to their phone setup.

I really feel for the employees in Voda's call centre, they must be copping it badly! As a former call centre employee in an ISP, I can sympathise.
31 Dec 2010 03:11:16 PM: you really think nearly 10,000 people are just hopeless using their phones?
my business uses vodafone, theyeve had bad service, my personal service is vodafone, weve had the same bad service......
31 Dec 2010 07:36:09 PM: Considering that around 80% of people upgrade to iPhones and iPhones have known coverage issues it's not surprising that people have had coverage issues. The fact that they are using an iPhone just makes it worse.
1 Jan 2011 01:25:02 PM: just lettin you know i am using a blackberry on a plan with 2 other blackberrys and my phone is the only one out of the 3 with the problem so its not just iphones...also there are around about 6 people at work with blackberrys having the sam problem
1 Jan 2011 05:11:35 PM: I have just updated to an android phone in the last few months - and it seems that mojority of these problems are on the more modern style phones (3G)
Maybe we need to go back to basics sometimes and use the simple things
1 Jan 2011 05:32:42 PM: I have an android and a windows 7 phone with Vodafone....neither work as they should!
2 Jan 2011 05:54:47 AM: can you please provide the website or information that states that 80% of people are having problems?
3 Jan 2011 05:37:13 AM: I have 2 old nokia phones (6110 & 6210) with the same issue, don't blame the handset, it's the service
4 Jan 2011 11:15:48 AM: i have a nokia also, im doubting it has anything to do with the iphone...