Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9747 Someone from NSW thinks vodafone is very at 1 Jan 2011 12:18:01 PM
I have a $114 a month contract which started when i lived in sydney. Service was majority fine for coverage on the northern beaches. I then moved to the mid north coast and have absolutely no service where I live.
Through discussions with various staff at vodafone, I was given 3 months half price after first being told it was my fault because I moved!!!!!!!!!!!!!
It was at this point I pointed out to my assisting costumer service rep that it was a MOBILE phone hence I should be able to use it anywhere.
I can understand they cannot cover everywhere but I cannot understand how they can legally charge for a service which they are not providing at all.
I truly feel like I have been paying money when they should release me from my contract immediately.
I have had to take another contract through telstra just to operate my business as a builder.
I just want to be released from my contract , any compensation for a year of no service would be a bonus.
Slim chance I know.
Through discussions with various staff at vodafone, I was given 3 months half price after first being told it was my fault because I moved!!!!!!!!!!!!!
It was at this point I pointed out to my assisting costumer service rep that it was a MOBILE phone hence I should be able to use it anywhere.
I can understand they cannot cover everywhere but I cannot understand how they can legally charge for a service which they are not providing at all.
I truly feel like I have been paying money when they should release me from my contract immediately.
I have had to take another contract through telstra just to operate my business as a builder.
I just want to be released from my contract , any compensation for a year of no service would be a bonus.
Slim chance I know.
1 Jan 2011 12:43:37 PM: Check out the 'How To Complain' link at the top of the page :)