Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9845 Someone from QLD thinks vodafone is No internet covegage right in Coolangatta town Central!! at 1 Jan 2011 08:33:42 PM
I have been with vodafone for 4 months now and i hate it! For starters the mobile internet stick has no reception in or outside my unit which is right in town in Coolangatta, nor does it have any decent coverage at work unless i sit outside the shop - the shop is on the main St of Coolangatta. The stick itself has always had issues being recognised by my brand new netbook. When taking my laptop and stick into vodafone i was told they could not look at it in store and i needed to call the contact centre - hat!!??? The contact centre is in Malaysia or india and i just cant clearly understand them. So now i have a a contract of 2 years for which i cant use the internet stick at home or work and I cant find help at any vodafone store if I need it, just a call centre that is too hard to understand - I am 28 so I cant imagine how an elderly person would cope trying to understand the call centre people!
P.S I have written this blurb on my partners mobile internet Stick which is Virgin and works perfectly fine at our unit.
P.S I have written this blurb on my partners mobile internet Stick which is Virgin and works perfectly fine at our unit.
1 Jan 2011 08:54:57 PM: P.S.S I recently took a trip inland with my inlaws from NZ, my phone cut out all coverage the whole trip, their NZ phone which I beleive runs through telstra had coverage the whole way!