Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9882 Someone from ACT thinks vodafone is to the extreme at 2 Jan 2011 08:13:50 AM
Joined Vodafail in late 90s. Back in the day - fantastic company. Excellent Australian based tech support. Answered quickly and if you were waiting too long (i.e. 10 minutes) and hang up - you would receive a call back within an hour. Good coverage - although a little odd. e.g. didn't get strong coverage in centre of Brisbane but very good in the middle of whoop-whoop. I was on post-paid contract and every now and then they would send me magazine subscriptions, and even a new phone (no contract attached) as a "thanks for sticking with us". Even received "how happy are you" cold calls from friendly Aussie support centre.
Now - very bad. Angry and seemingly unbalanced support centre (although the increased abusive calls they are receiving may explain this). No real support on the phone.
Wireless internet a complete joke. Feel like I was ripped to the extreme. I paid for a wireless internet service that I can't even use! Any complaints to the support system suggest dropping from 3G to the lower level service because it is so slow it won't even load any sites in "high load" periods. Ok - so any time you want to use the internet that isn't 11:00am you can't. Absolutely enraging to be paying for a service that I don't receive. Stop stealing my money V/F! Actually recommended Vodafail to others based on my historical experience. Quick way to lose friends.
Also - you appear to go over caps very quickly without actually making very many calls. Calls appear to be working out at $10 a pop (overgeneralising as a joke - please no flaming about how this isn't possible).
Really sad how it went to shite. It actually did used to be pretty good. Now I wouldn't wish their service on my friends - I would on my worst enemy however. Just to piss them off.
Now - very bad. Angry and seemingly unbalanced support centre (although the increased abusive calls they are receiving may explain this). No real support on the phone.
Wireless internet a complete joke. Feel like I was ripped to the extreme. I paid for a wireless internet service that I can't even use! Any complaints to the support system suggest dropping from 3G to the lower level service because it is so slow it won't even load any sites in "high load" periods. Ok - so any time you want to use the internet that isn't 11:00am you can't. Absolutely enraging to be paying for a service that I don't receive. Stop stealing my money V/F! Actually recommended Vodafail to others based on my historical experience. Quick way to lose friends.
Also - you appear to go over caps very quickly without actually making very many calls. Calls appear to be working out at $10 a pop (overgeneralising as a joke - please no flaming about how this isn't possible).
Really sad how it went to shite. It actually did used to be pretty good. Now I wouldn't wish their service on my friends - I would on my worst enemy however. Just to piss them off.