Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
9917 Someone from NSW thinks their gain is 3months free unlimited. at 2 Jan 2011 11:30:19 AM
I called 1555, and waited on hold with billing and accounts for about an hour and hung up... called 1555 again, and decided to press a different button just so i could speak to someone, anyone... so i pressed to activate my new vodafone handset... my call was answered within 5mins, i explained to him how unhappy i was and that i have been with vodafone for a very long time, i didnt shout or scream or demand anything, i just stated that vodafone needs to companstate their customers bills, he agreed with what i had said, he also stated he couldnt do anything about it as he was new and wasnt his department, but what he did do, was put me through to the escollations department, I once again explained that i was extrememly unhappy with vodafone poor service since they have joined the "3" hutchison telecom network, she then stated that as of today i dont have to pay my bill for the next 3 months. and i was happy with that.
things to remember dont shout or abuse them, because its not their fault, they are just spokes people and trying to earn there $2 an hour... get on their good side, tell them that you know its not their fault but vodafones and that you feel for them as they have to deal with everyone calling because the problem is so bad... be stern and frustrated but dont scream or shut or abuse... and I got what i wanted... so even thugh the service is still so shit its not funny, at least im not paying for it. :)
things to remember dont shout or abuse them, because its not their fault, they are just spokes people and trying to earn there $2 an hour... get on their good side, tell them that you know its not their fault but vodafones and that you feel for them as they have to deal with everyone calling because the problem is so bad... be stern and frustrated but dont scream or shut or abuse... and I got what i wanted... so even thugh the service is still so shit its not funny, at least im not paying for it. :)