Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
9979 Someone from VIC thinks their gain is Ended two contracts at 2 Jan 2011 04:28:25 PM
For a few months my partner and I had been experiencing shit service. We would not receive some calls, txts and voice mails. We also could not use the internet service on our iPhones after 6pm every night. We both had called customer service on separate occasions, and after always waiting on hold for at least 30mins we tried all their troubleshooting.
I could honestly write a book on the crap that followed these initial phone calls, but I dont have the time.
I spent the next month on the phone to VODAFAIL every day, call waiting times varied from 30mins to 3 hours. On one occasion I was on hold for 2hours and 40mins to have some idiot pick my call up and then hang up on me.
I had one Australian MORON tell me to go buy a telstra pre paid simcard and use that until VODAFAIL could resolve my problems. When I asked him to unlock my iphone he refused and then further suggested that i buy a prepaid phone too...seriously.
I contacted TIO in the end and finally spoke to someone who could ACTUALLY HELP ME. She cancelled mine and my partners contracts (we both had 13 months to go) for free, and credited our last bill as the service had not even been working properly.
We are now with Telstra and have great service and have had no issues so far.
I could honestly write a book on the crap that followed these initial phone calls, but I dont have the time.
I spent the next month on the phone to VODAFAIL every day, call waiting times varied from 30mins to 3 hours. On one occasion I was on hold for 2hours and 40mins to have some idiot pick my call up and then hang up on me.
I had one Australian MORON tell me to go buy a telstra pre paid simcard and use that until VODAFAIL could resolve my problems. When I asked him to unlock my iphone he refused and then further suggested that i buy a prepaid phone too...seriously.
I contacted TIO in the end and finally spoke to someone who could ACTUALLY HELP ME. She cancelled mine and my partners contracts (we both had 13 months to go) for free, and credited our last bill as the service had not even been working properly.
We are now with Telstra and have great service and have had no issues so far.
3 Jan 2011 11:25:24 PM: was this idiots name austin? coz austin hung up on me twice today.....