26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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11195 Someone from NSW thinks their gain is NOT HAPPY JAN!!!! at 8 Jan 2011 09:51:04 AM
All because the boofhead I spoke to on Monday did not log my complaint to the correct dept I have to wait another 5-7 days for them to do an investigation. I think its a joke that after I waited 45 mins to speak to a person whom was soooo located overseas as soon as he picks up the phone it dropped out this is the story of my life with vaodfail anyway he rang me straight back then as a slap to the face he offered me a $24.50 refund off my current bill as this was half my contracted amount WHAT THE??? anyway I asked to speak to another guy in the correct dept and to cut it short Im getting a full refund of my contracted amount off my last bill and a part refund of the current month as its only early days into this months bill. This whole phone call wasted 1 hr and 25mins of my life which is an improvement from 1hr and 45mins from the previous call.

How rude if the guy did it correctly in the first place I would be staying bye bye today but no I have to wait another 5-7days for them to do an investigation just so I can get out of my contract without any penalties

I am still going phone shopping with other non Vodafone companies, this time next week its bye bye vodafone and kiss my ass as I am not paying you the rest of my contracted amount. I have lost way too much money being with you