26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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11688 Someone from NSW thinks their gain is I WON! at 10 Jan 2011 11:16:14 AM
Finally got a call from Vodafone in regards to the TIO complaint I had made and had a lovely discussion with the consultant. She had obviously done her research into my complaint (maybe cos I had documented everything but hey she was good) and she gave me all my options..
1. 3 months free access for both numbers and wait and see what will happen - ie if the service improves etc
2. keep the numbers, wipe the commitment date and reduce my bills significantly (have under $100 to pay for 3 mths)
I chose option 2... I'm free to port my number elsewhere and so now I'm checking out other telcos...
Downside tho, I now can't call out on my phone which is fair enough but a major hassle while I'm travelling home!!