26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12385 Someone from NSW thinks their gain is Extremely good at 12 Jan 2011 09:35:13 PM
Long story short. Mum and I upgraded our contracts on the same day under her name as we felt it was easier to keel both accounts under her name (I was a minor when we got my first contract). Went into a vodafone store to ask when the contract ended. To my surprise they told me my mums contract ended this month but mine had been extended by 3 months. Asked them why and she said it's probably coz we stopped paying our bill. I thought this sounded way too fishy so I called the TIO and complained. Received a call tonight, only 4 business days after making the complaint. The lady I spoke to was absolutely lovely (and an Aussie!). She told me she wasn't sure why the extra three months had been added on and reassured me that they should have not been. She basically said the excuse the staff member gave me was crap and and corrected the end date of my contract and wrote off my overdue $213 bill. We even had a bit of a laugh about it.

She was an absolute pleasure to deal with and demonstrated the kind of customer service you would expect to receive from a major telco. As she was so nice and helpful I actually didn't have the heart to tell her I was leaving after the contract ended. This is actually a big thing for me to say as well because I am a regular poster on this site and I despise vodafone.

If vodafone provided this type of customer service to all their customers they wouldn't be in this mess today, but hey that's their problem.
12 Jan 2011 09:36:21 PM: I forgot to mention that we never actually stopped paying our bill which is why I thought it was wrong.