26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12484 Someone from NSW thinks their gain is excellent at 13 Jan 2011 02:18:12 PM
Phoned vodafail last Thursday and got the 'put your phone onto 2G network' story. Emailed vodafail on their complaints page yesterday. Called them today and spoke to a customer service person and then got put through (after 1/2 hour on hold) to network. Told me I was in a low reception area and could terminate my contract. Asked to be put through to accounts. SPoke to another person in accounts and I have terminated my contract 10 months early without payment. The kicker is I get charged the exit fee ($500) which they tell me will be refunded when I return the phone in the satchel they post out. I asked to keep my handset and negotiate a price but was told the only price was the exit fee. Not negotiable. Suits me as my iphone has a chip off the glass where I dropped it so I can get a new one. Off to Telstra now for a prepaid phone.