26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12500 Someone from NSW thinks their gain is The Best at 13 Jan 2011 03:24:57 PM
Because i never had decent reception to even ring Vodafone to complain i lodged a complaint through the TIO and explained my situation. Got a call back from Vodafone today. The lady i spoke to was terrific. Contract is now cancelled, no exit fee and do not have to pay the last 3 months of bills that id not paid. She apologised for any problems i have suffered and when i asked about returning the phone she said "What phone" and left it at that. Very very happy with the outcome after all my frustration. Friends will be happy now that they can call me now that i have changed to Telstra and all thanks to this site.
13 Jan 2011 10:49:06 PM: How on earth did you get away with not paying your bills for three months?! I would have thought they'd have the creditors on to you for that.
14 Jan 2011 09:04:24 AM: Who did you lodge your complaint to??? and what was her name?? I NEED HER she must be a contractor and not actually a vodafone employee haha