26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12537 Someone from ACT thinks their gain is excellent at 13 Jan 2011 09:06:38 PM
At 5:35pm today I was called by someone responding to my email to the CEO from lunchtime - offering to end my contract, but paying out the phone, some $300. I wasn't too upset with that deal and hung up. 1 minute later, the TIO Complaints area called me to release me from my contract with no charges, and I keep the phone... I'm thrilled. Hello Telstra.
14 Jan 2011 12:41:40 AM: Dude, whats the email address u emailed? How long ago u contacted TIO? Much appreciated.
14 Jan 2011 04:59:05 AM: Im reading a hell of a lot of 'Gain Stories' and there seems to be a common link. Emailing the CEO and getting to speak with an understanding Aussie. Most responses say things like 'Got a fantastic woman on the other end who understood and released me with an apologie' etc etc I wonder if the penny has dropped for Vodafone yet???????? WHY SEND YOUR CALL CENTRES ABROAD. You have the competent staff here in your own back yard. Your business is going under due to the incompetence (And obviously cheap wages) of Indians. You only get what you pay for! (Pay peanuts, you get monkeys!) Can't think of a better relative aussie statement at the moment :-)
14 Jan 2011 05:18:00 AM: Try emailing the CEO. I did this yesterday and had 2 calls backs (one from tech support, and one from a team leader at Tech Support - unfortunately BOTH indian, but easily understandable) within 3 hours, also a follow up text message.. Seems Nigel Dews gets things happening.
But be polite and firm. I told him I wanted this sorted, or I threatened TIO intervention..

18 Dec 2011 01:20:54 PM: are you serious, "unfortunately both indian", could you be more racist?
the only problem with call centres is that people get angry because when you yell at them with racist slurs, they have to respond politely.