26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12837 Someone from NSW thinks their gain is GOOD ENOUGH TO STAY.....FOR NOW at 17 Jan 2011 02:13:00 PM
Firstly Vodafone dosent decide to provide good customer service until you either contact the TIO or email the CEO with a complaint. Dont keep wasting your time with the customer care number or emailing technical.

I emailed the CEO today at 1:30pm, i recieved call back by a top bloke from the vodafone customer resolution team at 3:27pm. The guys was apologetic, nice and listened to all i had to say and wasn't at all defensive regarding the service.

Since i was on last years $69 cap he offered to bump be down to the current $45 infinate cap plan which is similar but with infinate calls,text,data and be also offered to wave my current bill and credit my first bill on the new plan. The icing on the cake is that if within the remaming 7 months of my contract i am still not happy with the service i can cancel my contract with no penalty fees!

I think thats fair, and i will see how things go for now and assess if i will stay for the rest of the 7 months. Worst comes to worse ill leave and go to telstra.

If only Vodafone had people like i spoke to today working in customer care and not jugdesh prekesh in some offshore contracted business.
17 Jan 2011 02:15:51 PM: I think the guy you spoke to was probably the same guy that called me as well, he was fantastic.
17 Jan 2011 06:14:25 PM: They probably see it better that all complaining customers get out of their contracts or whatever they desire because vodafone is going to have their arse handed to them when they get sued in the upcoming planned class action. Over 18,000 people and counting on the list as per Piper Alderman announcing on the news today.
26 Jan 2011 07:25:16 PM: No arses will be handed anywhere.