26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12914 Someone from NSW thinks their gain is Great at 18 Jan 2011 12:55:12 PM
Emailed the CEO, Nigel Dews, at 11:23 am. Got a call from a Voda TIO staff member (David)at 12:45pm. He admitted issues with Vodafone's network and agreed to let me and my partner out of our respective contracts waiving all handset costs. I am 6 months into my 24 month contract for an iphone 4 and my partner has about 6 months left in his. Able to port out of Voda's network this arvo upon paying our last bill.

All I stated in my email was the disappointment I had in low network coverage, dropped calls, etc, etc. Asked that this be resolved before I take it to TIO.

Surprised at how easy it was. David was polite, sympathetic and all round awesome.
18 Jan 2011 05:08:27 PM: I had David ring me to. He was great to talk to and let me out of my contract. All those morons in mumbai together wouldn't make up one David in terms of customer service. It's people like him that may actually make Vodafone cling onto it's customers or see some come back "IF" they can fix their problems.
21 Jan 2011 08:01:37 AM: What is the CEO's email?
21 Jan 2011 08:28:55 AM: Email addresses cannot be posted on this forum, it's against the posting rules.
21 Jan 2011 03:22:17 PM: if you google it im sure youll find it though.... ;)