26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12954 Someone from NSW thinks their gain is Average. at 18 Jan 2011 08:06:12 PM
I love Vodafone, ive been with them since 2006 and NEVER had a problem. NEVER EVER had a problem. Not calling, texting, searching the web. NOT ONE PROBLEM! Everyone that is complaining is obviously not taking the right approach to their difficulties as they are all idiots for posting on such a stupid website. Grow up and change phone companies. IDIOTS!
18 Jan 2011 09:05:17 PM: "The post above has been moderated for being overly aggressive" Lol, that's just great, the website is 'stupid', wow that really hurt the website :roll eyes: and troubled customers are 'idiots'; look who's talking, if you don't have any problems then why are you here? We are not your problem. Go tell Vodafone how much you love them: www.vodafone.com.au forums & call 1555. This gain section is meant to be for what troubled customers have gained from resolving their issues. Since you have no loss, you have no gain. Simple.
19 Jan 2011 07:31:11 AM: lol Looks like Nigel Dews is trying to anonymously defend vodafone here hahaha whatever man go home. You are well aware why this website has been established, if you dont agree, dont get involved. Not one problem ever with vodafone? Hmmm maybe, JUST maybe, you are they one lucky person to not be affected by Vodafone's bad service. Maybe you live right next to a reception tower. Maybe your customer service number is different to everyone else and you dont speak to people in india. Maybe your just over exaggerating. Or perhaps you have been recieving decent service by your personal standards. Either way i dont care.

Open your eyes, look in the media, look at the ammount of posts on this website, if not all else, look at your phone and pay close attention. Vodafone is terrible. And the fact that you come a website designed to vent frustration about vodafones proven crap service, try to defend them and be obnoxious enough to call more than 10,000 people idiots, well that right there is stupidity.

Dude your a tool, go home and spend the money vodafone paid you for telling lies

19 Jan 2011 11:50:29 AM: I think you should call Vodafone right now & let them know how great they are - It may only take you half an hour, if your lucky, infact record the time it takes you and let us know how great Vodafone is!
20 Jan 2011 01:52:36 AM: I just called them now and called them during the day as well. Got through in 2 mins :D
20 Jan 2011 08:09:04 PM: your on drugs .
21 Jan 2011 06:05:20 AM: Clearly you must be a share holder or on the board of director or employee of vodafone or otherwise just a complete IDIOT for making such a post! This is not nazi days, there is freedom of speech in this country, don't like people's views and experience, stick your own comments right back up ya you THUG!
21 Jan 2011 10:43:54 AM: Troll
26 Jan 2011 07:17:44 PM: @18 Jan 2011 11:05:17 PM That's funny. Adam Brimo is reported to have said that there is a gain part on his site for people to post positive Vodafone stories and that he hopes that one day the gain stories will outnumber the pain ones. Unless he was being deceptive and manipulative I think he may want to have positives and success stories on here too. However the OP was inelegant in his approach to expressing that people need some personal responsibility.
26 Jan 2011 07:35:07 PM: @26 Jan 2011 09:17:44 PM - I do want the positive stories as well and this section is clearly accessible. In the 'Gain' section I am hoping that people post how their issues were resolved, but if they haven't had any issues they are welcome to post as well. The OP wasn't terribly articulate and I don't agree with them however we will not be moderating it as it generally complies with the posting guidelines. Thanks.