26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13624 Someone from ACT thinks their gain is No gain. No pain at 21 Jan 2011 09:29:47 AM
21 Jan 2011 02:05:30 PM: Yup. We're doing our research. Pity we had to sign up for 24 months of it.
21 Jan 2011 03:31:38 PM: If they were unable to handle the load then they should not have taken on so many customers. Only have themselves to blame for not making sure that their infrastructure can handle the volume.

How dare those 20,000 people be annoyed at the fact that the contract they signed up for is not being adhered to.
22 Jan 2011 09:49:15 AM: People are signing up for cheap pricing for service. Not zero reception. Don't be an arse
22 Jan 2011 07:22:31 PM: Theres only one person who needs to wake up and join reality and its you.
Govt regulation, which overides any contract states...."goods or services must be fit for the purposes they were sold for. Vodafone has failed miserably, denied the problems, or claimed problems were isolated, or blamed handsets, sim cards, you name it,anything but the truth. Customers have been ripped off, paying good money for a hopelessly failed network. Thanx to this website, vodafone cant continue to blame their victims.
I for one was always happy for years with coverage and service. Only in the last 18 months has it all gone to shit.
I am not a bargain hunter, happy to pay for what I need and use, but their is an expectation that it will work when I need it to work. Hence just recently ported to T. Now my fone is reliable and works, internet is like dial up compared to cable. As for pricing, same as Voda ( in my situation $129/month), got 3mb instead of only 1mb and got an iphone 4. How good is that? THANK YOU TIO FOR DOING YOUR JOB (funded by our taxes)
24 Jan 2011 03:07:34 PM: Regardless of the "price", Vodafone have a contractual agreement to provide a service. Obviously from the number of complaints evidenced in this website, they are not doing this. Therefore, Vodafone have broken the contract and consequently it should be within the rights of the customer to vote with their feet. Vodafone are not providing a service "fit for purpose".
26 Jan 2011 06:54:28 PM: 24 Jan 2011 05:07:34PM that works with your fridge that does not need a network to run or on the handset itself if it fails (warranty issues).

Contracts are more complicated and should be difficult to get out of.

Good OP. I love personal responsibilty and having said that if it's not working do what you have to do...Vodafone will definitely look at your case.
11 Feb 2011 05:53:01 PM: "21 Jan 2011 04:05:30 PM: Yup. We're doing our research. Pity we had to sign up for 24 months of it."


too hard to buy a $2 sim card and $20 recharge to do said research?

or if you didnt have a phone, a $29 phone and $20 recharge to do said research?

you're a buffoon.