Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Comment on the Vodafail Report
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14463 Someone from VIC thinks the report is at 24 Jan 2011 03:38:55 PM
I recently signed up to Vodaphone unaware of all these turmoils as it seems my previous service provider 3 has been eaten by Vodaphone. Since I have had increadibly bad call drops. Sometimes it doesn't even connect. Net browsing is so unreliable on my new Samsung Galaxy S phone that I even begin to hate Samsung products. I tried to speak to customer rep but was put on hold for 43 minutes exactly before I decided to hang up. I had it on speaker phone and watched TV and literally I was still on hold after the 30 min episode of South Park. My brother's service whose contract will end up in 6 months will not be signing up with Vodaphone period. I have had frustrations with phone/network providers of various sorts over 10 years or so but never have been so frustrated with a single company as this one.