Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14767 Someone from QLD thinks their gain is Reasonably good at 27 Jan 2011 04:02:40 PM
TIO who worked with a Vodafail rep named 'Rebecca' to have payments I made credited to my web payments page and be let out of the contract. At the time I was doing this, the news broke about their security measures regarding customer accounts. They also deliberately mislead me by taking 2G out of usage figures on the day before the cutoff date, then putting it back the next day, so I went over limit and didn't know why. It was only when I visited a store to enquire about this that I inadvertently found out what they had done. I mentioned this also in further correspondence with the TIO. Vodafail is a nightmare of an organisaton to deal with. Just give the TIO details and facts and get a resolution. They HAVE to resolve the problem.