26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14852 Someone from QLD thinks the report is Slow Internet Service at 28 Jan 2011 05:58:57 PM
I have called vodafone and been instore many times to correct an issue with my internet times being very slow and poor.

I have taken screen shots showing how it took 6 minutes to load google.com.au within a 3G area with almost full signal.

I have also shown them how my phone can change from full 3G to full Edge to NO SERVICE in less than a minute in the Brisbane CBD...WTF!!!

Well customer service fobbed it off to be my phone (iPhone4), but i have already had my phone checked at the Apple Store and its working fine.


Next step was go see the Vodafone Store staff for another insight on why my phone isnt doing acceptable broadband speeds.

They told me it was my sim card....so they changed that and then did the *google.com.au* test on my phone....took over 2 mins to load the page with almost full 3G signal.

The staff could only answer by telling me it was a network issue and will be fixed by March 2011...im not sure how to say this...but its been happening since Nov 2010...i have contacted 1555 almost every week and get many different answers...but no solution.

I refuse to continue to pay for a service that isnt being provided and wont be waiting till March 2011...until they say its ALL FIXED...i have had too many broken promises and lies from vodafone to accept what is being said.

So...after many times...i still have this problem and im sure the solution will never happen...they just want me to go away.

Happy Motoring