26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15176 Someone from NT thinks the report is Reception at 3 Feb 2011 03:15:43 PM
Issue: Receive daily phone calls from my voice mail saying I have one new missed call. I work in the CBD of Darwin in a 9 story office building with panarama window views, my phone calls are diverting to my voice mail when reception is lost. Today I have had enough and rang VF to lodge an offical complaint, took me over 30mins to get my complaint through as they will log the case with their VF engineers, they advised this could take up to 15 days to complete. Been a VF customer for over 15 years or more, I am not getting for what I paid for on this Vodafone contract!! I really want out now!