26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15559 Someone from NSW thinks their gain is Contract Cancelled at 14 Feb 2011 12:19:41 PM
Just wanted to say thanks to Vodafail for the great information here.
I switched to vodafone in October last year from Three and was told that I would have "better" coverage than before ... of course we all know how that ended.

I called Voda last Monday to request that my contact is canceled. I was advised that I needed to allow them the opportunity to investigate my issues for 5 days.

Today, I again spoke with Voda and was advised that no fault was found. I then requested that my contact is canceled and after some negotiation Voda has agreed.

In all I think I spent less than 2 hours on the phone and I am happy with the outcome.

Thanks again to Vodafail for the support and information.