26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15590 Someone from VIC thinks their gain is huge at 15 Feb 2011 10:20:37 AM
Called crazy johns on a nuber of occasions complaining about coverage, they kept stating that they only guaranteed coverage at my home address! So over them so contacted TIO - told 10 days and within 6 days including weekend had a call from someone call centre in Tasmania letting us know we could port to another carrier and we had contracts cancelled no fees! We do have to pay the final account but I had issues with that due to the account being for a time where there were numerous drop outs so she halved the account then applied a further $15 credit for late fees if I dont pay on time. Was also told that would receive $49 credit for each phone for month in advance paid. Have to send back phones and all accessories supplied however! Not sure if I am going to call them again because I have been paying handset repayments and the accessoris never fit our phones so I gave them away to the kids who have trashed some and lost some (paul frank lanyards and cases). How did others get to keep handsets and accessories - any input would be appreciated. We were more than half way through our contracts.
18 Feb 2011 06:10:00 PM: The expectation from the TIO is to return the handset and accessories. Anyone who got to keep them is actually getting a bonus.