26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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15700 Someone from NSW thinks their gain is EXTREMELY GREAT! at 17 Feb 2011 07:04:20 PM
I have been a vodafone customer for close to 10 years.

In the last two years, I have had problems with overcharges on my bill, connection and reception issues (I had no reception for three full days), messages never being sent (both text and picture) and endless hours talking to vodafone customer service with NO LUCK. I also was being charged full rates for my V2V calls, as well as being charged for my "best mate" call (vodafone number I allocated to make free calls to).

After many complaints and failed investigations on Vodafones end... I signed up to VODAFAIL and then lodged a complaint with the TIO. I basically wanted to be released from my two year contract a year early - with no early exit fee. I had done everything vodafone had asked (reviewed bills, purchased a new sim card, had my phone inspected, changed settings etc).

Within 10 days, Vodafone sent me a text message stating that I could be released from my contract with no early exit fee (which would have exceeded $700+). I called Vodafone, cancelled my contract and have never been happier! I am more than willing to pay high call rates with another service provider, so I can ensure I ALWAYS have reception, thus being able to send messages and make calls.