26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16464 Someone from QLD thinks their gain is A well supported exit at 29 Mar 2011 09:07:47 PM
I put my case to vodafone that my plan with them was next to useless without adequate coverage at my place of residence. I had 12 months of usage statistics to help justify my claim i.e. I very rarely made calls after 5 pm and before 9 am as that is when I was home and unable to make mobile calls. A visit to the vodafail site made me realise I had been accepting an unacceptable service for way too long. The coverage map for my area says my service is good but it clearly wasn't. There was some resistance from the company to let me go (not unexpected and not unreasonable), and several offers of free access while network upgrades occured were made as was switching to "3". None of these offers were of enough benefit to me as I need a reliable service at home which could not be guaranteed, and in any case I had since gotten a landline put on to compensate. Short and tall of it was I was released from my contract 6 months early without penalty. There was a mix up with the last bill (i.e. I got one) but I anticipated that and had good records of my preceeding conversation with vodafone. I was along term customer and I had otherwise enjoyed good customer service, the lack of coverage was my only complaint, albeit a big one.