26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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16815 Someone from NSW thinks their gain is Good at 16 Apr 2011 04:52:25 PM
Went through the complaints process (writing to them, the TIO, etc.) and finally I am free, after nearly six months of awful service both on my phone and with my USB mobile. Still mad that they caused me so much frustration and time wasted and that they are actually allowed to market a product which is really only a shadow of what they present it to be.

Since they are allowed to operate so shabbily, the best possible thing would be that everyone who is unhappy with them cancels their contract so that the cash flow dries up and this horrid company goes down the tube!

If you are unhappy with Vodafone, don't get mad, get even, and break your contract. It's not hard, you just have to be slightly methodical and work through the process.

Go for it!